Frequently Asked Questions
Welcome to Salomom Shoes Shop’s FAQ page! We’ve compiled answers to the most common questions about our performance footwear, shipping policies, and customer service. Whether you’re a trail runner, urban explorer, or outdoor enthusiast, we’re here to help you every step of the way.
About Our Products
What types of shoes does Salomom Shoes Shop specialize in?
We specialize in high-performance footwear for active lifestyles, including:
- Athletic Sneakers for training and sports
- Casual Shoes for everyday style
- Hiking Shoes for outdoor adventures
- Running Shoes for road athletes
- Trail Running Shoes for off-road performance
Do you carry major brand names?
Yes! We carefully curate selections from top brands like Nike, Adidas, and Saucony that meet our standards for quality and performance.
How do I choose the right shoe for my activity?
Consider your primary use:
- Trail Running/Hiking: Look for rugged soles and ankle support
- Road Running: Prioritize cushioning and lightweight design
- Casual Wear: Focus on style and all-day comfort
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your shoes ASAP. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after shipment)
- Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. Our global delivery ensures adventurers everywhere can access quality footwear.
How can I track my order?
You’ll receive a tracking number via email when your order ships. Click the tracking link or visit the carrier’s website with your tracking number for real-time updates.
What if my package is delayed?
While we work with reliable carriers, occasional delays can occur. If your package exceeds the estimated delivery window, contact us at [email protected] and we’ll investigate.
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Are there any additional fees for international orders?
Your order total reflects all costs upfront. Some countries may charge import duties, which are the customer’s responsibility. Check your local customs policies for details.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, in original condition with tags attached. See our full return policy for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid label if applicable.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. The timing depends on your financial institution.
Do you offer exchanges?
Yes! Contact us within 15 days of delivery to arrange an exchange for size or style. Availability depends on current stock.
Still Have Questions?
Our Dallas-based customer service team is ready to help! Reach us at [email protected] for personalized assistance with your footwear needs.
Happy trails and comfortable steps from all of us at Salomom Shoes Shop!