Returns & Exchanges Policy

At Salomom Shoes Shop, we stand behind our performance footwear just as we stand with you on every trail, track, and urban adventure. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Our Return Promise

We accept returns within 15 days of delivery for most unworn, undamaged items with original packaging and tags attached. Your satisfaction is as important to us as the quality stitching in our hiking boots and running shoes.

Note: For hygiene reasons, we cannot accept returns on worn athletic sneakers or custom-fitted trail running shoes unless defective. All clearance items are final sale.

Easy 3-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order:

  1. Email [email protected] with your order number and return request
  2. Use our ready-made template below to ensure we have all needed information
  3. Our team will respond within 24-48 hours with return authorization and instructions
Subject: Return Request – Order #[Your Order Number] Dear Salomom Customer Service, I would like to request a return/exchange for my recent purchase (Order #[Your Order Number]). Product Name: [Product Name, e.g., “Trailblazer XT Running Shoes”] Size: [Size] Color: [Color] Reason for Return: [Reason – Fit, Defect, etc.] I prefer: [ ] Refund [ ] Exchange for [Product/Specify Size] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Package & Ship

Once approved:

  • Repackage items in original box with all tags and protective materials
  • Include the completed return authorization form we provide
  • Ship to our returns center (address provided in authorization email)
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Step 3: Refund Processing

Upon receipt and inspection (typically 3-5 business days):

  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing time: 5-7 business days after approval (credit card timing varies by issuer)
  • For exchanges, we’ll ship your new items via your preferred shipping method

International Returns

For our global adventurers outside the U.S.:

  • Customs forms must be marked “Returned Goods” to avoid duties
  • Original shipping fees are non-refundable
  • Return shipping times vary by location (allow 2-3 weeks for processing)

Special Considerations

For defective performance footwear or incorrect shipments:

  • Contact us immediately with photos of the issue
  • We may provide prepaid return labels for manufacturing defects
  • Expedited replacement available for verified quality issues

Pro Tip: Still unsure about sizing? Our customer service team can provide detailed fit comparisons between our hiking shoes, running models, and casual sneakers before you order.

Contact Our Gear Experts

Have questions about returning your outdoor footwear? Our customer service team treks the same trails you do and understands proper fit.

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday 8AM-6PM CST

We appreciate your trust in Salomom Shoes Shop. While we hope every pair fits perfectly from the first stride, we’re here to make it right if they don’t – because your next adventure shouldn’t wait.